Privacy Policy
Last Revised Date,
2002
As an information service
provider and a specialist in Internet security, GeoTrust
is entrusted with many types of enterprise data. Protecting
the security and confidentiality of that data is a
responsibility that we take very seriously. No less
important to us is the protection of your personal
privacy. We hope that the following statement will
help you to more fully understand how GeoTrust collects,
uses and safeguards the information you provide to
us through this web site and the growing family of
GeoTrust Internet Trust products and services.
GeoTrust's
10 Privacy Principles
Web Site Privacy Policy
True Credentials™
Corporate Identity Privacy Policy
TrustWatch™ Privacy Policy
Frequently Asked Questions
Changes to the GeoTrust Privacy
Policies
More Questions? Contact Us.
GeoTrust's 10 Privacy Principles
-
We collect only information that is essential to
providing optimal service to customers
and users. Acquired information is strictly limited
to what we need to know in order to provide optimal
service levels to our customers and to fulfill all
legal or regulatory requirements.
- We inform users about
what data is collected and how it will be used.
Our customers are fully informed about the general
uses we make of collected information and we will
provide additional information upon request. We
do not sell, lease or license confidential information
to outside parties. We provide access to confidential
information only to outside parties who are directly
related to the delivery and service of our products
and services. Information retrieval is fully disclosed
to all authorized parties.
- Our customers choose
how their self-disclosed data will be used. We provide
GeoTrust business customers to decide how they want
the information they disclose to be used. Opting
out of information disclosure is available at any
time.
- We ensure information
quality. We employ advanced technologies, well-defined
practices, and a highly trained technical staff
to ensure that self-disclosed data is processed
properly, accurately and completely. We provide
the mechanism for self-disclosed data to be corrected
if errors or changes occur. We do not guarantee
the accuracy of third party data we license to use
in the True
Credentials™ corporate identity, but we do
facilitate the process of resolving any data discrepancies.
- We use information
security safeguards. We use advanced information
security technologies and a highly trained technical
staff to protect all data assets entrusted to us.
We have implemented well-defined data security and
data access procedures to further ensure that data
is protected from improper access, loss, misuse
or destruction.
- We are responsive
to requests for explanation about our data use and
policies. Our Customer Service Representatives are
trained to be responsive to queries about our policies,
practices, products and services. Customer Service
Representatives are also trained to facilitate the
process of resolving any data discrepancies in third
party data.
- We hold our employees
responsible for our privacy principles. Each GeoTrust
employee is personally responsible for helping to
maintain public confidence in the company. All GeoTrust
employees are provided with training in the protection
of data privacy and security practices, which are
also included in the GeoTrust employee handbook.
- We provide these privacy
principles to our business partners. We strongly
encourage companies we select as our business partners
to have privacy policies based upon accepted industry
standards in the handling of self-disclosed data.
These include companies that assist us in providing
service to our customers or supply us with information
about enterprises or individuals. During the business
partner selection process, GeoTrust scrutinizes
the accuracy and quality of the data candidates,
as well as their information handling practices.
We do not guarantee the accuracy of third party
data we license to use in the True Credentials™
corporate identity, but do facilitate the process
of resolving any data discrepancies.
- We comply with all
applicable privacy laws and regulations wherever
GeoTrust does business, based upon the prevailing
jurisdictional requirements. As a company with a
global reach, GeoTrust is committed to remaining
current with the requirements of all local, national
and international laws and regulations applicable
to our products and services.
- We undergo regularly
scheduled audits of our privacy policies and practices
to monitor our compliance with our stated policies.
Web
Site Privacy Policy
The following statement reflects
the information gathering and dissemination practices
for this web site www.geotrusteurope.com,
as well as any software applications and information
services related to this web site.
Notice
We gather only the information
that is essential to providing good service to our
customers, partners and web site visitors. We do not
sell, lease or license confidential information to
third parties except for those third parties who are
directly related to the delivery and service of our
products and services. Any sharing of information
is fully disclosed and done with the permission of
all necessary parties.
We use your Internet protocol
address to help diagnose problems with our server
and to administer our web site. This site also collects
the referring URL for tracking web traffic referred
from other sites. The web site does not use cookies.
Details of how we collect and use information related
to individual web users and companies is described
below.
Personal
Information: We do not associate personally
identifiable information (PII), such as your name,
address, or e-mail address, with non-personally identifiable
information (non-PII), such as Internet protocol addresses,
to create personal user profiles. Although we do receive
your e-mail address along with your e-mail, no other
personal information is collected. We do not send
unsolicited e-mails.
On occasion we will collect
personal contact information through our web site
to allow people to register for GeoTrust seminars
or other services. The purpose of collecting the information
is to enable GeoTrust to deliver the requested services
and to contact the individual about the requested
service if necessary. No credit card information will
be handled through the web site, just the indication
of payment method. If a credit card is to be used
for payment, the PDF form will be printed and faxed
to GeoTrust with the card number, expiration date,
and signature.
The personal contact information
will be kept in an active GeoTrust database until
the conclusion of the seminar or service and will
be used for future communications from GeoTrust only
with explicit permission from the individual provided
at the conclusion of the seminar or service. It will
not be sold, leased or combined with other data to
create personal user profiles.
e-mail
Links: We use e-mail links located on the "Contact
Us" page to allow you to contact us directly
with questions or comments pertaining to GeoTrust.
We do not sell, lease or license this information
to third parties. We read every message we receive
and have a commitment to reply promptly. This information
is used to respond directly to your questions or comments.
We may file your comments for the purposes of evaluating
how we can improve our site or services, or we may
review and discard the information.
Outbound Links: This site contains
links to other sites. We make an effort to encourage
our partner sites to comply with the current best
practices for the electronic collection of personal
and confidential information. However, www.GeoTrust.com
is not responsible for the privacy practices or the
content of these other sites or their associated companies
and partners. GeoTrust recommends that you review
the privacy policy on other sites to ensure that you
understand how they address issues related to the
use of your personal information.
Choice
/ Access
We require user consent before
collecting or using any personal information. Users
may always decline to receive communications from
us. Users may review, modify or remove from active
use their information in our database, choose to no
longer receive communications, or no longer receive
our service at any time by contacting
us
Security
This site has security measures in place to protect
the loss, misuse, and alteration of the information
under our control. Employees are made aware of the
security and privacy practices through new hire training,
and periodic training for customer service, technical
and other departments as needed.
Changes
Any changes to this policy
will be reflected in the Change
Section of this web site.\
True
CredentialsTM Corporate
Identity Privacy Policy True
Credentials™ corporate identity is
part of the GeoTrust comprehensive Safe MarketTM™
suite of B2B e-commerce risk management and trust
services.
Notice
A True CredentialsTM
corporate identity for a company consists of data,
aggregated from third parties, that provides a picture
of the business entity. This digital identity of a
company is tied to its bids and offers listed in an
eMarketplace. When potential transaction partners
view the offer or bid, the company's business information
is also available, enabling business decision-making
based on real-time information. GeoTrust licenses
the data used and displayed in True CredentialsTM
corporate identity from third party data sources that
are responsible for the content.
Use of Cookies in True
CredentialsTM Corporate
Identity
Most Internet sites collect
data about visitors through the use of "cookies".
Cookies are small software programs that help sites
recognize repeat visitors by assigning a random number
to each desktop for anonymously tracking traffic patterns.
If you have set your browser to notify you before
accepting a cookie, you will notice that GeoTrust
requests a cookie to be set on your computer. Its
purpose is to let us know when you use our service.
This cookie, by itself, only tells us that a previous
GeoTrust visitor has returned. It does not tell us
your e-mail address or who you are.
What
type of cookies do we use? GeoTrust uses two
types of cookies: session and persistent cookies.
Session cookies are used during a unique user session
and do not exist after the session ends. When you
perform a profile viewing during a particular session,
a session cookie associates a unique ID to your session,
allowing you to view profile results until you close
your web browser.
Persistent cookies remain on
your computer's hard drive even after you close your
web browser. A persistent cookie is used by True CredentialsTM
corporate identity with a user's consent as a convenience
to the user to prevent the True CredentialsTM
corporate identity License and Usage Agreement from
appearing on the user screen each time a True CredentialsTM
corporate identity is accessed. If you decline to
accept this cookie, the True CredentialsTM
corporate identity License and Usage Agreement will
be displayed every time you access True CredentialsTM
corporate identity. When you accept this cookie from
GeoTrust, it is telling us that you wish to view the
License and Usage Agreement one time, and it should
be displayed again only if the content of the License
and Usage Agreement changes. This use of a cookie
does not reveal the identity of the user, and GeoTrust
will not know who you are unless you voluntarily decide
to provide that information to us. You have the choice
of opting out of this use of a cookie at any time
by deleting the cookie from your machine. You can
also set your browsers to notify you every time you
receive a cookie, giving you the chance to choose
whether to accept it or not.
| How
to Set Your Cookie Preferences
A cookie is a small,
encrypted data string our server writes to your
hard drive that contains your unique User ID
for our web site. It is used in our True CredentialsTM
corporate identity software application to prevent
the License Agreement from appearing each time
that you access it. Here is how to set your
cookie preferences:
Netscape Navigator 3.x:
In the Options menu, select Network Preferences.
In Network Preferences, click on the Protocols
tab and there you may choose to be warned before
accepting cookies.
Netscape Navigator 4.x:
In the Edit menu, select Preferences. In the
Preferences dialog box, in the left hand side
menu, click on 'Advanced' and 4 options concerning
cookies will appear on the lower right. Choose
Help for further details. You can find more
information about cookies and Netscape on the
Netscape web site.
Microsoft Internet Explorer
3.x: In the view menu, select Options. Click
on the Advanced tab. You may choose to be warned
before accepting cookies.
Microsoft Internet Explorer
4.x: In the view menu, select Options. Click
on the Advanced tab and scroll down to a yellow
triangle icon with an exclamation point labeled
'Cookies' where you have 3 options. Other Browsers:
Contact the manufacturer of the browser for
information. |
Choice
The digital identity of an
entity provided through the True CredentialsTM
corporate identity is based upon publicly available
third party data. Because GeoTrust does not own this
data and because we are committed to providing an
objective and complete profile of a business entity,
we will not block, filter or change any of the data.
Access
When the validity of the information
is disputed by an entity being displayed through the
True CredentialsTM
corporate identity, GeoTrust will facilitate the data
dispute resolution process between the entity and
the third party data source. For information about
how to resolve data discrepancies, please contact
a GeoTrust Customer Advocate
Security
This site has security measures
in place to protect the loss, misuse, and alteration
of the information under our control. Employees are
made aware of the security and privacy practices through
new hire training, and periodic training for customer
service, technical and other departments as needed.
Changes
Any changes to this policy
will be reflected in the Change
Section of this web site.
TrustWatchTM
Browser Tool Privacy Policy
The TrustWatchTM
browser tool is a client-side software application
that resides on an individual's computer. It is used
as a viewer for True CredentialsTM
corporate identity.
Notice
The TrustWatchTM
browser tool electronically collects the following
information:
Source IP
- a unique numeric identifier for a networked computer.
Browser type
- a program that allows user to access the world wide
web.
Operating System
- the program that runs a computer.
Platform
- the underlying hardware or software for a system.
For example, the platform might be an Intel 80486
processor running DOS Version 6.0.
Access times
- the time when the software application is activated.
Global Unique
ID (GUID) - the
GUID is not associated with the user's personal information,
rather it is associated with a particular web site
session in which the software application is in use.
A new GUID is generated every time the software application
is activated.
This information is gathered
to analyze how the TrustWatchTM
browser tool is being used and to assess its performance
in order make improvements to benefit users.
Choice/Access
Because this information is
being gathered strictly for statistical assessment
of use and performance and does not identify individual
users personal information, the user does not have
access to or choice about the collection of this information.
Security
This software application has
security measures in place to protect the loss, misuse,
and alteration of the information under our control.
Employees are made aware of the security and privacy
practices through new hire training, periodic training
for customer service, technical and other departments
as needed
Changes
Any changes to this policy
will be reflected in the Change
Section of this web site.
Frequently
Asked Questions
1.
Do you sell or give my information to non-GeoTrust
companies?
We do not sell, lease or license confidential information
to outside parties. We only provide access to confidential
information to outside parties directly related to
the delivery and service of our products or services.
2.
Does this site send follow-up e-mail to visitors?
We do not send unsolicited e-mail to our web site
visitors. If you opt-in to receive follow-up information
about our products and services, you may on occasion
receive e-mail about new product releases. However,
you may choose at any time to have such notification
stopped by contacting us.
3.
Does GeoTrust use information collected online to
create profiles of users?
We do not associate personally identifiable information,
such as your name, address, or e-mail address, with
non-personally identifiable information, such as Internet
protocol addresses, to create personal user profiles.
4.
How secure is the data collected by this site?
We use advanced information security technologies
and a highly trained technical staff to protect all
data assets entrusted to us. We have implemented well-defined
data security and data access procedures to further
ensure that data is protected from improper access,
loss, misuse, or destruction.
5.
Does this site allow third party ad servers to present
ads on this site?
GeoTrust does not allow third party ad servers to
present ads or have access to its web site.
6.
How long is any data I provide kept by GeoTrust?
GeoTrust keeps self-disclosed data active in its database
for five years, unless an individual or enterprise
requests for the data to no longer be used. However,
for legal purposes GeoTrust archives all data it collects
or generates indefinitely.
Changes
to GeoTrust Privacy Policy
GeoTrust believes in procatively
informing its customers and users of changes in its
privacy policy and will make every effort to notify
its customers in advance of changes that affect them.
Notifications, for those customers who chose to receive
it, will be in the form of e-mail or will take place
through the software application True Credentials™
corporate identity.
List of Revisions:
September 14, 2000
Add section on collection
of personal contact information collected to register
attendees for GeoTrust seminars and services.
November 21, 2000
Update policy to include section on use of cookies
in True Credentials™ corporate identity.
March 1, 2001
Privacy Policy reorganized to include 10 Privacy
Principles, FAQs and to make it easier for the user
to understand.
Contact
Us If You Have Any Questions
If you have any questions about
the Privacy Policy, the practices of, or your dealings
with this site, contact GeoTrust Europe at:
| e-mail: |
info@geotrusteurope.com
|
| Customer Advocate:
|
customeradvocate@geotrusteurope.com |
| Mail:
|
Customer
Advocate
2nd Floor, Waterfront
Chancellors Road
Hammersmith Embankment
London, W6 9RU |
| Telephone: |
+44 203 0240907 |
| Fax: |
+44 1622 673194 |
|
