True BusinessID, QuickSSL, QuickSSL Premium, My Credentials or Enterprise SSL Certificates Customers
If the certificate does not work as intended and you need to cancel or refund, GeoTrust will cancel or refund fees following issuance or renewal of a True BusinessID, QuickSSL, QuickSSL Premium, My Credentials or EnterpriseSSL Certificate upon request by the Subscriber within seven (7) days of issue date.
If the certificate does not work as intended and you need to cancel or refund, GeoTrust will cancel or refund fees following issuance or renewal of a Power Server ID upon request by the Subscriber within thirty (30) days of the issue date.
To request a cancellation or refund, a Subscriber should should open a support case through the GeoTrust Rapid Response Center found in Customer Support.
If a Subscriber has paid the fees for the Certificate to another party such as ba reseller, the Subscriber should request the refund from that party.
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